BROAD FUNCTIONS

The Patron Services Coordinator is part of an entrepreneurial arts management team that supports Maestro Peter Dabrowski and the Valley Symphony Orchestra, an ensemble of 75+ musicians performing in the Rio Grande Valley. This individual will work closely with the Executive Director and Production Manager to provide a first-class experience for all subscribers and concert attendees. This position is responsible for managing the VSO’s annual subscription campaign, providing service to subscribers and single ticket buyers, serving as the VSO liaison to the McAllen Performing Arts Center box office, and house managing VSO concerts.

REPORTS TO

Executive Director

WORK HOURS

This is a part-time position with the opportunity to propose one’s own hours during business hours. Some evening and weekend work is required.

DUTIES AND RESPONSIBILITIES

  • Serve as customer service agent for subscribers and VIP attendees.

  • Manage subscriber ticketing and benefit fulfillment.

  • Serve as office liaison to MPAC box office and work with MPAC staff on ticket requests, issues, and sales.

  • House manage all VSO concerts and provide night-of training to ushers.

  • Manage Children’s Concert bookings and event execution.

  • Provide support during subscriber events.

REQUIRED SKILLS AND ABILITIES

  • Impeccable customer service skills, including follow through and follow up on all patron inquiries

  • Proficiency with MS Excel, MS Word, Adobe PDF and Acrobat, Google Chrome, and Google Docs

  • Capability to stand and walk briskly for extended periods of time during concerts and events

  • Ability to work as a trusted member of a team and take responsibility for shared outcomes

  • Ability to learn quickly

  • Ability to identify and seek solutions to problems in real time in a fast-paced context

  • Ability to work a flexible schedule as needed to provide service and execute VSO concerts and events

DESIRED SKILLS AND ABILITIES

  • Previous box office or ticketing experience

  • Familiarity with classical music and/or the performing arts

  • Ability to communicate (written and verbal) in Spanish

COMPENSATION

This is a part-time hourly position at a rate commensurate with qualifications and experience.

TO APPLY

Send PDF files of your resume and cover letter to jobs@valleyorchestra.org. Application review will begin August 22 and continue on a rolling basis until the position is filled.

The VSO provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

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The Valley Symphony Orchestra is a 501(c)(3) non-profit organization with a mission to

engage, inspire and educate through excellence in the live performances of great music.

4316 N. 10th St., Ste. 100, McAllen, TX 78504 | (956) 661-1615 | Directions

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